At IE, we want you to be completely happy with your purchase. If for any reason you are not, we offer a straightforward and free 30-day returns process.
Our 30-Day Free Return Promise
We are pleased to offer a 30-day free return policy starting from the day your order is delivered. This is our enhanced return promise, offered in addition to your statutory 14-day right of withdrawal under EU consumer law.
- Condition: Returned items must be in a new, unworn, and resalable condition with all original tags attached.
- Exceptions: Please note that items marked as ‘Final Sale’ are not eligible for a return. Any exceptions will be clearly stated on the product page.
How to Make a Return
Returning an item is simple and free. Just follow these steps:
- Contact Us: Get in touch with our customer service team to request a return. We will email you a prepaid return label and instructions.
- Package Your Item: Securely package the item, preferably in its original packaging.
- Send It Back: Attach the return label to your package and drop it off at any local post office or parcel drop-off point.
Refund Details
- Processing Time: Once we receive and inspect your return, we will process your refund within 1-2 business days.
- Method: The refund will be issued to your original method of payment. Please allow a few extra days for the funds to appear in your account, depending on your bank’s processing time.
- Notification: We will send you an email confirmation as soon as your refund has been processed.
Damaged or Incorrect Items
In the unlikely event that you receive a damaged, faulty, or incorrect item, please contact our support team immediately. We sincerely apologise for the inconvenience and will arrange for a replacement or a full refund at no cost to you.
If you have any questions, we’re always here to help.
Contact
Address:Eyre Square 174
Galway, H91
Co. County Galway
Ireland
Email: [email protected]
Phone: +353 91 07 850 0558
